In the process of moving I have had the indescribable pleasure of dealing with many service reps via the telephone and Internet. Some are pretty okay to deal with, others-not so much. With the overlap of bills from my current address to my new, I have missed a couple of bills. I hate getting late notices in the mail. It makes my heart beat fast and my eyes tear up and I swear someone is waiting at the door to take me to jail. I am very good about righting situations like this and always call as soon as I am notified. What really gets me is how the service representatives treat me. I've dealt with the "you must be a delinquent felon" attitude and the "I don't care what you say, we're right, you're wrong" attitude and my personal favorite, the "I'm having a bad day and you will pay for it." attitude. I've been in tears many times and one such time I had to hang up because I was so frustrated I couldn't speak. (I cry when I get frustrated.) I truly believe that it is because of these people that the bumper sticker "Mean people suck!" was invented!
I feel a little better now.
3 comments:
I am right there with you. And I too have had to hang up because the customer service person was so mean I was in tears.
Why? I mean, why do they have to be so rude? I think good employees is just hard to come by in today's world. Everywhere I go I'm irritated by someone who is rude...and irritated that I have to do someone else's job to get to the bottom of things.
Amen to that sister!
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